Evaluation of Electronic-Based Government System (SPBE) Implementation by The Palembang City Government: Analysis of System Integration, Data Utilization, and Public Service Orientation Based on Secondary Data from 2024-2025

Abstract

The implementation of the Electronic-Based Government System (Sistem Pemerintahan Berbasis Elektronik, SPBE) at the local government level requires the integration of digital systems, effective data utilization, and public service delivery within a coherent governance framework. This study aimed to evaluate SPBE implementation by the Palembang City Government using secondary data from 2024–2025, focusing on system integration, data utilization, and citizen-centered public service delivery. Guided by a citizen-centric digital government perspective, the study employed a qualitative, document-based case study approach. Data sources included official Palembang City Government documents, regulations, performance reports, SPBE evaluation documents, government data portals, and relevant academic literature. Data collection involved document identification, selection, extraction, classification, and cross-source verification. Source triangulation and an audit trail were employed to enhance the trustworthiness of the findings, while qualitative content analysis, thematic coding, categorization, comparative matrices, and gap analysis were used to examine the documentary evidence. The findings revealed that Palembang achieved an SPBE index score of 3.51 in 2024, with 36 electronic government systems reported as integrated and network connectivity established across all regional government agencies. The government's data management ecosystem was supported by the Satu Data (One Data) platform and related institutional arrangements, while its public service orientation was reflected in a Community Satisfaction Index (Indeks Kepuasan Masyarakat, IKM) score of 90.26 in 2024. These findings indicated that Palembang had established foundational capabilities in digital system integration, data governance, and public service delivery. However, documentary evidence demonstrating operational interoperability and the systematic use of government data in decision-making remained limited. The study recommended strengthening cross-system interoperability, improving the traceability of data utilization in administrative decision-making, and conducting longitudinal evaluations of digital public service performance.