Information System Website-Based Profile of the Ibnu Nadzir Education Foundation with NLP Implementation for Smart FAQ
Downloads
The rapid advancement of information technology has significantly transformed how educational institutions disseminate information to the public. Yayasan Pendidikan Ibnu Nadzir (YPIN), a character-based educational foundation in Batam City, Indonesia, still relies on brochures and verbal communication as its primary means of information dissemination. This approach leads to difficulties in accessing complete institutional information, a weak professional image, and recurring repetitive questions from prospective students' guardians. This study aims to design, implement, and evaluate a website-based profile information system for YPIN integrated with Natural Language Processing (NLP) to enable a Smart FAQ feature. The system was developed using the Agile Development method, encompassing iterative stages including requirements analysis, system design, development, testing, deployment, and review. The system design utilized UML diagrams, Entity Relationship Diagrams (ERD), and user interface mockups. The Smart FAQ feature was implemented using a text preprocessing pipeline consisting of case folding, cleansing, normalization, tokenizing, stopword removal, and stemming, followed by TF-IDF weighting and Cosine Similarity for measuring question-answer relevance. The system was successfully deployed on the domain ypin.or.id using PHP 8.7, MySQL, and HTTPS-secured hosting. Functional testing achieved 100% success, Smart FAQ accuracy reached 76%, and content validity by information system experts yielded a Content Validity (CV) score of 1.00, indicating very valid results. A user acceptance evaluation involving 18 respondents produced an average Likert score of 4.49, categorized as Excellent. These results demonstrate that the developed system effectively addresses the identified problems and improves information services and institutional professionalism at YPIN.
Copyright (c) 2026 Moh. Harun Arrosyid, Novi Hendri Adi, Alex Sandri Sikumbang
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA). that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
