Analysis of Human Factors, Leadership Ethics, and Risk-Aware Culture in Indonesian General Insurance Underwriting Practices

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Ashar Ashar
Sekolah Tinggi Manajemen Asuransi Trisakti
Franciskus Antonius Alijoyo
Sekolah Tinggi Manajemen Asuransi Trisakti

This study aims to understand the relationship between human factors, ethical leadership, and a risk-aware culture in underwriting practices in the general insurance industry in Indonesia. The study uses a descriptive qualitative approach with secondary data sources derived from previous research, insurance industry reports, and articles from national and international mass media. Analysis is conducted using a thematic approach by examining narratives and patterns of relationships between concepts. The results show that the quality of human resources and ethical leadership are key to establishing an effective risk-aware culture. These findings emphasize the importance of risk governance oriented towards ethical behavior and organizational learning in the general insurance sector in Indonesia.


Keywords: Human factors, Leadership ethics, Risk-aware culture, Underwriting, General Insurance