Development Of An Online Consultation Information Service System At The Directorate General Of Mineral And Coal
DOI:
https://doi.org/10.55324/josr.v4i7.2649Keywords:
Online Consultation, Service System, RADAbstract
In the era of digitalisation, public information services are a crucial aspect in supporting transparency and accountability in government agencies. The Directorate General of Mineral and Coal still faces several obstacles in delivering information services, including a limited number of face-to-face service staff and the absence of an efficient feedback system. Therefore, this study aims to develop an online consultation information system to improve service efficiency and flexibility. The system was developed using the RAD software development method, which includes the stages of needs analysis, system design, coding, and testing. The implementation was carried out using the PHP programming language with the CodeIgniter framework and MySQL database. A key feature of the system is real-time queue monitoring for business entities, which represents a novelty compared to previous research. System testing was conducted using black box and User Acceptance Testing (UAT) methods, involving employees and business representatives as end users. The results show that the system functions well according to user needs and is expected to enhance the quality of public information services at the Directorate General of Mineral and Coal.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Syamsul Rizal, Ito Riris Immasari, Anton Zulkarnain Sianipar
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA). that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
