Attitude of Tourists in Understanding the Potential of Local Wisdom in Bukit Cinta Rawa Pening
Tourist Attraction, Semarang Regency
603 2, 2., January 2023
who visit Bukit Cinta Rawa Pening because in reality, this artificial tourist attraction has
different characteristics and privileges compared to other artificial attractions. This speciality
lies in, in addition to offering very beautiful natural scenery in the form of water and hill views,
also because Bukit Cinta Rawa Pening has the potential for local wisdom in the form of New
Klinthing folklore as the origin of Rawa Pening (Ratnawati, 2021).
The variety of reasons underlying tourists to visit Bukit Cinta Rawa Pening needs to be
studied further. In an effort to find out the attitude of tourists, tourist attractions need to analyze
several things, such as places, infrastructure, services, and tickets (Kristiyaningrum, 2019).
That is why, in achieving success in the development of ecotourism Bukit Cinta Rawa Pening,
you must pay attention to several things, such as the following:
1. The right way of service to tourists while in tourist attractions
2. Accurate service, related to tourist trust and can minimize errors in providing services
3. Serve visitors or tourists with courtesy and friendliness because the good name of the place
of service is largely determined by the people who serve customers directly
4. In resolving visitor complaints, it is done responsibly
5. Visitors feel comfortable for the services provided, such as a special room to provide
services, easy to reach, parking spaces, completeness of information, and so on.
6. There are conveniences in getting services such as outlets, the number of officers serving,
the existence of cashiers, administrative staff, and other supporting facilities
7. Have other supporting facilities such as a supportive environment, hygiene management,
waiting rooms and other facilities
In providing maximum service, a tourist attraction needs to know the attitude of tourists
based on visitor characteristics, such as gender, age, income and occupation. So that the
manager can continue to take advantage of the potential of the tourist attractions they have as
an attraction for tourists to visit the attractions they manage. Every tourist attraction manager
has the belief that an attraction that has advantages and uniqueness and is different from other
attractions, is able to make tourists' attitudes to visit again (Pelealu et al., 2022).
Attitude is a form of tendency that is both positive and negative and relates to the object
of psychology, in the form of symbols, words, slogans, people, institutions and ideas. Attitudes
are the result of the learning process. The formation of attitudes can be influenced by several
factors as follows: family, social group and experience (Arwani, 2015). Attitude has a big
influence and impact on a person's buying interest or effort in buying a particular product.
Bilson Simamora (2004) said that in attitudes there are three interconnected components,
namely the cognitive component related to knowledge, the affective component or emotion
related to feelings, and the behavior component related to predisposing to act on related objects
(Muti’ah, 2015).
In research conducted by Suryadana (, 2013), it can be explained that of the nine attributes
that make up the attractiveness of leading natural attractions in West Java related to tourist
attitudes, there are three attributes that are considered important, namely ease of accessibility,
natural beauty and completeness of facilities. Meanwhile, in research conducted by Kawung,
et al. it can be explained that the perception and attitude of tourists towards the Bukit Kasih
Kanonang tourist attraction in Minahasa has responded positively, especially to the cleanliness
and facilities there so that improvements are made to make tourist attractions better in the
development of tourism there.