JOSR: Journal of Social Research
November 2022, 1 (12), 491-497
p-ISSN: 2827-9832 e-ISSN: xxxx-xxxx
Available online at http:// https://ijsr.internationaljournallabs.com/index.php/ijsr
http://ijsr.internationaljournallabs.com/index.php/ijsr
E-COMMERCE SHOPEE MARKETING STRATEGY IN
INTERNATIONAL BUSINESS
Mela Devita
1
, Zuhrinal M Nawawi
2
, Nuri Aslami
3
Program Studi Manajemen
1
, Fakultas Ekonomi dan Bisnis Islam
2
,
Universitas Islam Negeri Sumatera Utara
3
meladevitaa@gmail.com
1
, zuhrinal.nawawi@uinsu.ac.id
2
,
nuriaslami@uinsu.ac.id
3
Abstrak (indonesia)
Received:28
Oktober
2022
Revised :31
Oktober
2022
Accepted:01
November
2022
Latar Belakang: Gaya hidup masyarakat dan
ekonomi modern telah dibentuk oleh kemajuan dan
evolusi teknologi informasi. Shopee menerapkan
strategi pemasaran di seluruh dunia untuk mencapai
kesuksesan dalam bisnis asing.
Tujuan: Tujuan dari penelitian ini adalah untuk
mengetahui bagaimana pendekatan pemasaran Shopee
telah berkembang dan tumbuh di pasar luar negeri.
Metode: Penelitian ini menggunakan pendekatan
deskriptif dan menggunakan strategi kualitatif.
Penelitian ini didasarkan pada pengumpulan data
sekunder.
Hasil: menghasilkan manfaat pemasaran dan
peningkatan perdagangan karena menarik banyak
pelanggan baru, memungkinkan Shopee untuk
melakukan pertukaran perdagangan internasional dan
berfungsi sebagai penghubung antara ekonomi
domestik dan global.
Kesimpulan: Kemajuan kehidupan yang dipadu
dengan ketersediaan teknologi informasi dan
komunikasi, serta penggunaan internet, telah
mengakibatkan terciptanya bisnis multinasional.
Konsumen memainkan peran penting dalam
membentuk semua operasi komersial dan manufaktur
dalam ekonomi modern, sehingga bisnis yang muncul
di era ini harus dapat sesuai dengan keinginan mereka.
Kata kunci: Bisnis Internasional; Marketing Public
Mela Devita
1
, Zuhrinal M Nawawi
2
, Nuri Aslami
3
/ JOSR: Journal of Social Research,
1(12), 491-497
E-Commerce Shopee Marketing Strategy In International Business 492
Relations Strategy; Shopee, Strategi Pemasaran.
Abstract (English)
Background: The lifestyle of modern society and
economy has been shaped by the advancement and
evolution of information technology. Shopee
implements worldwide marketing strategies to
achieve success in foreign business.
Objective: The purpose of this research is to find out
how Shopee's marketing approach has developed and
grown in foreign markets.
Methods: This study uses a descriptive approach and
uses a qualitative strategy. This research is based on
secondary data collection.
Results: generate marketing benefits and increased
trade as it attracts many new customers, enables
Shopee to conduct international trade exchanges and
serves as a link between the domestic and global
economies.
Conslusion: The advancement of life combined with
the availability of information and communication
technology, as well as the use of the internet, has
resulted in the creation of a multinational business.
Consumers play an important role in shaping all
commercial and manufacturing operations in the
modern economy, so businesses that emerge in this
era must be able to match their desires.
Keywords:International Business; Marketing Public
Relations Strategy; Shopee, Marketing Strategy.
*Correspondent Author : Mela Devita
Email : meladevitaa@gmail.com
BACKGROUND
People's lifestyles are gradually changing along with the growth and
development of technology in the rapidly developing era of globalization.
Computers, which currently play an important role in the dissemination of
information and will continue to increase with the internet, are one of the
Mela Devita
1
, Zuhrinal M Nawawi
2
, Nuri Aslami
3
/ JOSR: Journal of Social Research,
1(12), 491-497
E-Commerce Shopee Marketing Strategy In International Business 493
technical advances (Harris & Whalen, 2006). The Internet can provide
information to the entire population regardless of time and location. Human
lifestyles are becoming increasingly instant and easy in this day and age as a result
of high mobility in daily activities (katadata, 2019). The ability to shop online is
one of the benefits that people get. Buying and selling online has become a new
trend in society since the birth of the internet. As a result of the changing world,
the fourth industrial revolution makes it easier for humans to access various types
of information through the internet. The Internet and advances in information
technology can help shape the nature of service delivery and have an impact on
the process of changing service delivery (Ramadhania & Anisab, 2021).
According to research from We Are Social and HootSuite, the world
population is estimated to be around 7.83 billion people in January 2021, with
4.66 billion people using the internet (59.5 percent). In Indonesia, 25% of internet
users actively buy and sell goods in E-commerce using a computer or laptop,
while the remaining 80% use mobile phones to buy and sell products in E-
commerce. E-commerce refers to the sale or purchase of goods or services using
an internet network that is specifically equipped to receive orders. Purchases of
goods or services can be made online, but payment for these purchases does not
have to be made that way.
The rapid and growing progress of the E-Commerce industry has
prompted the emergence of many new E-Commerce businesses that offer a variety
of attractive benefits and conveniences, resulting in increased competition among
significant E-Commerce businesses to gain top rankings in various categories. .
Companies must have their own identity to improve consumer purchasing
decisions while competing. Advertising on television or social media, for
example, has a very short time span of minutes or even seconds, so the company's
slogan becomes very significant. The tagline must be innovative and unique in
order to attract the attention of consumers and persuade them to buy the product
being promoted (Ruslan, 2010).
Many people, both inside and outside Indonesia, have turned to online
shopping to buy the things they want. Shopee has also enlivened this business
thanks to the continuous growth of E-Commerce. Since 2015, SEA Group has
officially managed Shopee, an online retail platform. Shopee concentrates its
efforts on the mobile platform, making it easy for users to search, shop and sell
right from their phone. Shopee soon expanded its business by launching products
in Indonesia, Thailand, Malaysia, Taiwan, Vietnam, and the Philippines, among
other countries. Shopee was named the best E-Commerce site in Southeast Asia to
attract the most traffic. For that, Shopee relies on the company's marketing
strategy. In 2019, Shopee attracted around 2.1 billion web visitors (Tjiptono,
2022).
Mela Devita
1
, Zuhrinal M Nawawi
2
, Nuri Aslami
3
/ JOSR: Journal of Social Research,
1(12), 491-497
E-Commerce Shopee Marketing Strategy In International Business 494
The process of planning, pricing, and advertising a company's goods or
services to customers for a profit is known as international marketing. In
conducting research, forecasting, and designing strategies to sell goods in target
country markets, international marketing plays an important role. International
strategy is a company's international business strategy that implements business
strategies in domestic and foreign markets by analyzing opportunities that local
competitors do not have (Social, 2020).
Shopee uses various international strategies, one of which is public
relations marketing as a business development approach. Public relations
marketing is a technique for disseminating information, providing education,
increasing trust and confidence, and gaining sympathy and support from the
general public (Hermawan, 2012). To achieve the desired goal, three public
relations marketing strategies (Three Ways Strategy) can be used, namely push
strategy, pull strategy, and pass strategy. Combining marketing and public
relations with advertising can help you get more of the results you want, and it's
also great for increasing customer brand awareness and knowledge.
RESEARCH METHODS
This study uses a descriptive approach and uses a qualitative strategy. This
research is based on secondary data collection, with literature study as a data
collection technique. Library research is a data collection technique that involves
collecting data and information from various sources, such as scientific journals,
books, photos, and other electronic media, to support certain claims made in a
study (Pardjono, Sugiyono, & Budiyono, 2015). To show in detail the marketing
strategy or a broad or real picture of the evolution of the marketing strategy
carried out by Shopee E-Commerce, any information obtained will be sorted by
sentence in the analysis of this research.
RESULTS AND DISCUSSION
To grow its business worldwide, Shopee has implemented many strategic
marketing initiatives, including Shopee guarantee, free shipping, lowest price
guarantee, and Big Mobile Shopping Day campaign. Shopee uses various
international strategies, one of which is public relations marketing as a business
development approach. Public relations marketing is a technique for
disseminating information, providing education, increasing trust and confidence,
and gaining sympathy and support from the general public (Hermawan, 2012). To
achieve the desired goal, three public relations marketing strategies (Three Ways
Strategy) can be used, namely push strategy, pull strategy, and pass strategy
(Ruslan, 2010). A push strategy is a marketing approach used to showcase a
brand's product or service in front of people. A pull strategy, on the other hand,
focuses on using consumer advertising to build brand loyalty and keep customers
Mela Devita
1
, Zuhrinal M Nawawi
2
, Nuri Aslami
3
/ JOSR: Journal of Social Research,
1(12), 491-497
E-Commerce Shopee Marketing Strategy In International Business 495
coming back. While the pass strategy is defined as a strategy that focuses on the
company's participation in community activities involving the selection of
information in order to have an impact or build a positive public perception of the
company. Combining marketing and public relations with advertising can help
you get more of the results you want, and it's also great for increasing customer
brand awareness and knowledge.
Shopee's newest feature, Shopee Live, debuted in 2016. Through this live
broadcast, buyers can more easily ask questions about products provided by
manufacturers, and they will be answered quickly and directly on the spot.
Furthermore, users who are interested in purchasing products from this business
can use the shopping cart function during the live broadcast to purchase related
products. Not only that, but they can also be accessed after the live broadcast
through their own account and replayed after the live broadcast ends.
Through the Shopee Streamer Academy program, Shopee also applies a
combination of pull and pass strategies in the application of marketing public
relations. The pull approach is used here by emphasizing the use of advertising
and promotional activities to consumers in order to increase consumer demand
and build product loyalty (Ruslan, 2010). Shopee Streamer is one of the features
of the Shopee program, and it's a great way to make money and grow your
business. Shopee, an e-commerce platform, promotes customers to purchase
products by arousing their interest through an attractive display of materials made
by steamers. Despite the fact that Shopee Streamer Academy is not a community,
this interpretation is correct. Steamers are responsible for connecting the company
with its customers. Furthermore, steamers as a third party assist companies in
increasing public awareness, especially for products related to content discussed
and purchased through the Shopee application.
Shopee also examines the behavior, mindset, and desires of the target
community. One of them is Shopee's new advertising program, which features K-
Pop idols as performers or commercials. Shopee uses three approaches based on
Thomas L. Harris' A to Z marketing public relations concept: competition,
demonstration, and product placement (Harris, 1993). A competition is a contest
in which a group of people compete for a prize. Public relations using the
competition method in conducting promotions obtain various benefits, including
increasing public interest by giving prizes or awards to contestants who win the
competition. In order to enliven the broadcast of KCON: TACT 2020 Summer on
Shopee Live, Shopee launched the KPOP Stream Competition on June 20-26
2020. KCON: TACT 2020 is a Korean pop music festival which is often referred
to as Korean Pop or K-Pop. , which was broadcast online through a live streaming
platform and featured a number of well-known Korean musicians, including
Black Pink, GFRIEND, Chungha, ITZY, Monsta X, and others. To excite K-Pop
Mela Devita
1
, Zuhrinal M Nawawi
2
, Nuri Aslami
3
/ JOSR: Journal of Social Research,
1(12), 491-497
E-Commerce Shopee Marketing Strategy In International Business 496
fans in Indonesia, Shopee sponsored a live broadcast competition on Shopee Live
with the topic of Korean culture.
The second strategy method is demo, which Shopee uses by allowing
streamers to present product usage from the customer's perspective. Shopee uses
product placement tactics as a last resort. Product placement, according to Karrh,
is the process of introducing products from a particular company into the mass
media platform using audio, audiovisual, or visual media (Karrh, 1998). The first
component of product placement is the placement of a screen to display the brand
in plain view, such as an advertising banner on a highway. The dialogue
describing the brand is the location of the second script. The third element is plot
placement, which helps develop the storyline. When streamers create product
review content, these three principles are used.
Shopee also comes with new ideas such as discounts, free shipping
throughout Indonesia, and other interesting offers. Of course, people will be
interested in buying goods from Shopee E-Commerce. Shopee has also narrowed
the gap between itself and other E-Commerce platforms that have been around for
a long time in Indonesia. From 10.10 mobile shopping campaigns onwards.
However, this shopping campaign is usually carried out every month according to
the results of the previous month, and has been proven to increase consumers'
purchasing power. The marketing strategy that has been designed in such a way
must be accompanied by a service strategy for prospective buyers, because service
quality is a determining factor for consumer happiness.
Everything Shopee does as part of its overseas business activities is based
on international marketing strategies. Foreign marketing tactics are intended to
improve international marketing performance. The worldwide marketing strategy
has a significant impact on a company's reputation and brand awareness. An
effective marketing plan will result in marketing benefits and increased trade as it
attracts many new customers, enables Shopee to conduct international trade
exchanges and serves as a link between the domestic and global economies.
CONCLUSION
The progress of life combined with the availability of information and
communication technology, as well as the use of the internet, has resulted in the
creation of multinational businesses. Consumers play an important role in shaping
all commercial and manufacturing operations in the modern economy, so
businesses that emerge in this era must be able to match their desires. Every
business is involved in consumer marketing to determine what the market needs.
International marketing is the practice of applying marketing principles,
methodologies and tactics to target foreign markets. The company's ability to
understand the wants and needs of key markets and distribute its products and
services in an international commercial setting is the key to success in
Mela Devita
1
, Zuhrinal M Nawawi
2
, Nuri Aslami
3
/ JOSR: Journal of Social Research,
1(12), 491-497
E-Commerce Shopee Marketing Strategy In International Business 497
international marketing. Companies must research the habits, mindsets, and tastes
of foreign consumers in order to compete in the international market. Shopee, as
one of the E-Commerce companies that has successfully penetrated the Asian
market, has used its public relations marketing plan to adopt various approaches to
international marketing strategies. To increase consumer loyalty, Shopee uses a
combination of pull and pass strategies.
Furthermore, with three steps implemented, the Shopee Streamer Academy
program becomes an international marketing tool, including competitions
(organizers of the K-Pop Stream Competition), demonstrations (presenting
material such as product reviews), and product placement (packaging content in
livestreams). The company's strategic methods include providing easy and
effective access in ordering and purchasing products for consumers, especially
Shopee application users.
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© 2021 by the authors. Submitted for possible open access publication under the
terms and conditions of the Creative Commons Attribution (CC BY SA)
license (https://creativecommons.org/licenses/by-sa/4.0/).